Stock items: We offer a 30-day return-for-any-reason policy on all stock items. Buy-it, try-it, and if you don’t like it send it back for a full refund of the purchase price. Postage is non-refundable.
For all custom items (custom quilt and custom tarp) we take returns within 30 days of shipment as well, but custom items will be charged a 20% restocking fee. So you will receive 80% of the purchase price. Postage is non-refundable.
Items must be returned to us in un-used, new condition. We will deduct some amount from the refund for any gear that smells used or is damaged in any way or otherwise cannot be re-sold as new.
Ship all returns to:
30706 Bryant Dr. Unit 112
Evergreen, CO 80439
Be sure to include a note in the box with your order number and contact info.
Please use this address for shipping/return purposes only. Our location in Evergreen is a manufacturing facility. We do not currently have a showroom at this facility. If you have any questions, please e-mail us at [email protected]mail.com and we’ll get back to you as quickly as possible.
We normally ship US Postal Service Priority Mail (both domestic and International), we find this method to have the best prices.
Domestic shipping (delivery addresses inside the USA):
Priority mail normally takes 2-3 days to arrive (once shipped), we can ship USPS EXPRESS, this cuts the in-transit time down to 1-2 days (usually it’s next-day if you live in or near a populated area). This faster EXPRESS delivery method normally costs about $25-$30 more than standard 2-3 day Priority (depending on weight).
International shipping (delivery addresses outside the USA):
Priority mail normally takes around 2 weeks to arrive in most countries (once shipped) Shipping time to Canada is more like one week normally. We can ship UPS/Fed-Ex international, which normally takes 3-5 business days, but this method normally costs a good 60$ or more ABOVE the regular international Priority price (often 100-130$ total shipping price for Fed-Ex 3-5 day International shipping so we do not use this method except by request.