Stock items: We offer a 30-day return-for-any-reason policy on all stock items. Buy-it, try-it, and if you don’t like it send it back for a full refund of the purchase price. Postage is non-refundable.
For all custom items (custom quilt and custom tarp) we take returns within 30 days of shipment as well, but custom items will be charged a 20% restocking fee; you will receive an 80% refund of the purchase price. Postage is non-refundable.
Items must be returned to us in un-used and new condition. We will deduct from the refund for any gear that smells used, is damaged in any way, or otherwise cannot be re-sold as new. We reserve the right to not accept returns on gear that has been thoroughly used and therefore cannot be sold as new.
Ship all returns to:
P.O. Box 350
McEwen, TN 37101
Be sure to include a note in the box with your order number and contact info.
Please use this address for shipping/return purposes only. Our location in Evergreen is a manufacturing facility. We do not currently have a showroom at this facility. If you have any questions, please e-mail us at [email protected] and we’ll get back to you as quickly as possible.
We offer USPS for domestic first class packages, and your choice of UPS or FedEx for all other domestic and international packages.
International shipping (delivery addresses outside the USA):
International mail normally takes around 2 weeks to arrive in most countries (once shipped) Shipping time to Canada is more like one week normally. We can ship UPS/Fed-Ex international, which normally takes 3-5 business days, but this method normally costs a good 60$ or more ABOVE the regular international Priority price (often 100-130$ total shipping price for Fed-Ex 3-5 day International shipping so we do not use this method except by request.