If you have any questions please send us an e-mail at [email protected]

Warbonnet Outdoors
30706 Bryant dr. Unit 112
Evergreen, CO 80439

Please use this address for shipping/return purposes only. Our location in Evergreen is a manufacturing facility. We do not currently have a showroom at this facility. If you have any questions, please e-mail us and we’ll get back to you as quickly as possible.

FAQ:

HAMMOCK FAQ

The ridgeline on my hammock is too loose or too tight, how do I fix this?
You loosen the ridgeline by loosening the hammock suspension and you tighten the ridgeline by tightening the hammock suspension. The ridgeline should be neither super tight nor drooping, and this will be achieved when your suspension straps run at about a 30 deg angle. Tightening/loosening the suspension will also raise/lower the hammock, so you may need to raise/lower the straps on the tree trunk to dial in the final hammock height which should be about chair height.
What is the difference between the lightweight and heavyweight fabric?

This refers to the weight of the fabric only, the heavyweight fabric being a heavier, stronger, more durable fabric than the lightweight fabric. It does not refer to the weight or weight capacity of the hammock itself.  For instance a single layer 1.7 is made of the heavier more durable fabric, but since it is a single layer it is lighter than the lightweight double layer. So single layer vs. double layer has as much effect on hammock weight and weight capacity as fabric type does. All weight capacity and product weight info is listed in the collapsible product details boxes to the right of the product description.

For more information on which one is right for you, see our hammocking 101 page.

What is the largest pad that will fit in your hammocks?

Generally any standard-sized backpacking pad (20″ or 25″ width) will work regardless of thickness and length, but in general the largest commercial camping pad that will be appropriate will be the size of the Exped downmat 9 LW, which is aprox. 77″x25″x3.5″.  Also keep in mind that in a hammock you need insulation only, no padding is needed so extra thick air mattresses are not necessary,  R-value and warmth are what are really important. Also keep in mind that if you are considering buying a new pad to use with one of our end-gathered hammocks (like the Blackbird or XLC), that an underquilt will be much more comfortable and a lot less hassle so you should seriously consider putting that money towards an underquilt instead.

What is the difference between your suspension options?

Continuous loops: This option is not a useable suspension by itself. It comes only with small Amsteel loops on the end of the hammock that act as anchor points for the attachment of just about any suspension type. Suspension weight: 7g

Webbing w/Buckles: This is a popular suspension option, it includes a pair of 12′ polyester straps with simple to use buckles, it is intended to be used with a pair of carabiners. Easy to use and adjust, almost no learning curve. Suspension weight: 6.7oz, one pair of Warbonnet carabiners: 1.75oz.

Whoopies w/Dynaweave Straps:  Standard 6′ Amsteel whoopie slings hitched directly to the end of your hammock, and 6′ Dynaweave tree straps (loop at each end). Our Dynaweave webbing is made from UHMWPE fiber which has the highest strength to weight ratio of any synthetic fiber available, the result is a full strength webbing that is much thinner and compact at 1/3 the weight of standard polyester webbing. Suspension weight: 2.35oz, One pair of Warbonnet FishHooks: 6g.

Becket suspension: Our longest suspension option (and lightest per foot), with 6′ of extra reach compared to our Buckle or Whoopie suspensions. Hammock comes with Amsteel continuous loops hitched on the ends and a pair of 15′ Dynaweave straps (loop at one end). Suspension weight: 2.5oz, One pair of Warbonnet FishHooks: 6g.

What is the topcover option for on the XLC hammock?

The topcover (not to be confused with a topquilt which is similar to a sleeping bag)is an optional add-on accessory that goes with the XLC hammock, It does not replace a tarp, although it is water resistant like a sleeping bag or windbreaker is so it will shed light moisture. It is made of breathable fabric and comes with two built in vents in order to avoid condensation issues. The benefit of the Topcover is that it will trap heat much better than mosquito netting and will generally raise the interior hammock temperature to about 15deg above the outside ambient air temperature so it is very popular among those that do alot of cold weather camping.

How do I know which model of hammock is right for me?

We have several different hammock models each having different features, a breakdown of the differences can be found partway down our Hammock 101 page.

What is included/not included with the hammock?

All of our hammocks come with the stuff sack included and your choice of suspension. Recommended items are listed on each hammock page.

TARP FAQ

What length Tarp is best for a Ridgerunner?

So on an 11′ end-gathered style hammock, an 11′ tarp will give more coverage down low than 13′ would. But on our Ridgerunner bridge hammock, there is no ridgeline and the hammock is usually hung a little flatter…so you can get a 13′ tarp to come down for sufficient side coverage. The 13′ also allows the doors to fully shut on the Ridgerunner, the shorter 11′ tarp is also appropriate for a Ridgerunner but the apex of the RR’s suspension triangle will poke out between the doors, creating a small opening. Bumping to a 13′ eliminates that issue, but is not necessary… the opening is a narrow vertical slot that is about 3 feet beyond the ends of the hammock fabric. There is a photo of the RR suspension triangle poking through the door slot in the gallery on the Thunderfly page for reference.

What's a good lightweight tarp option?

The MiniFly and ThunderFly are both good lightweight 3-season tarp options. You also can add our Underquilt Protector to the bottom of your XLC/Eldorado and turn either of these tarps into a solid winter shelter. On their own, both provide good 3 season coverage. For someone looking to go minimal I would recommend the Thunderfly for a true 3 season tarp in the Rockies or Sierra/Cascades where you might actually encounter snow, freezing temps, and high wind in spring and fall, while the Minifly would be more than adequate as a 3 season tarp in anyplace you don’t expect lots of cold wind. The ThunderFly is simply 12″ wider so offers more windblock (which is more important the colder it is)

Which tarp do you recommend?

The Superfly is our best selling model because it is our “all season/all weather” tarp model. The main reason someone might select a different model tarp would be if they want to save pack weight in the warmer months when the Superlfy coverage is overkill for the conditions and weight savings is more desirable. Other than a little extra weight, there is no real downside to using the Superfly in warmer conditions. For information on choosing the right tarp for you, see our Tarps 101 page.

What is the difference between 20d Silpoly and 30d Silnylon and which one do you recommend?

The 30D Silnylon is slightly more durable than 20D Silpoly.

In general nylon has a higher tear and tensile(breaking) strength than the same weight polyester simply because nylon is all-around stronger pound for pound than polyester is. Poly will stretch less (when soaked or otherwise) and it will absorb less water weight. Poly still stretches some, just not as much as nylon. The extra stretch of nylon adds to it’s strength though, in that it acts as a built in shock absorber during a heavy wind gust, so with poly stretching less in that situation, in theory the nylon tarp would have a lower wind load due to extra stretch.

We‘ve had excellent long term durability results from our 30d Silnylon.

Ploy is said to have better UV resistance, but don’t think you can treat your tarp any differently than before, we tested a polyester tarp outside for about 2 months and the fabric lost ALOT of strength from the sun exposure, so you still want to avoid things like that regardless of whether your tarp is poly or nylon.

Does an 11' tarp work with an 11' Hammock?

Our 11 foot hammocks have a ridgeline length of 112″ (the body fabric hangs in an arc) so with an 11′ (132″) tarp this gives you 10″ of tarp overlap at each end of the hammock. If the tarp has doors then those doors will be able to shut or overlap enclosing you all the way around. How far down does the tarp come? This depends on tarp width but also how high you hang it up above the hammock, hang it higher and it doesn’t come down as far . Your hammock suspension runs uphill at an angle and the tarp is longer than the hammock, so you can only pitch the tarp so low that it contacts the hammock suspension. So the longer the tarp length the higher you have to pitch it above the ridgeline of the hammock and the more coverage you lose down low. Generally go for the 11′ Fly series tarp with any of our 10′ or 11′ end gathered models like the Blackbird, XLC and Eldorado. This will give max windblock down low near the bottom of the hammock.

What is included with the tarps?

All of our tarp models come with a single-ended stuff sack included.Recommended items are listed on each tarp page.

QUILT FAQ

How does the temperature rating on the quilts work?

Our quilts are rated so that an “Average” sleeper will be warm enough to “sleep” down to the advertised temp. Not necessarily “toasty” but not awake shivering all night either. A “cold” or “warm” sleeper will likely find the quilt to be 10 deg above or below this rating. The rating assumes you have adequate windblock to the quilt (this means an underquilt protector or tarp blocking any cold wind from your underquilt if you are close to the rating). It also assumes you are wearing something warm on your head.

GENERAL FAQ

Do you offer any discounts/coupon codes?

We do not currently offer group-specific discounts but we do offer multi-item rebates and discounted blemished items, which can be found on our sale page.

What is your return policy and warranty?

Stock items: We offer a 30-day return-for-any-reason policy on all stock items. Buy-it, try-it, and if you don’t like it send it back for a full refund of the purchase price. Postage is non-refundable.

For all custom items we take returns within 30 days of shipment as well, but custom items will be charged a 20% restocking fee. So you will receive 80% of the purchase price. Postage is non-refundable.

Items must be returned to us in un-used, new condition. We will deduct some amount from the refund for any gear that smells used or is damaged in any way or otherwise cannot be re-sold as new.

More information can be found on our returns page and warranty page.

Do you have any retailers where I can test out your hammocks?

We have very few retailers in the USA, but we do have several in Europe currently, email us for their contact info. We also have a great return policy for anyone not sure that hammocks are right for them.

Do you take PayPal?

We do not… unless you have the PayPal debit card, which works just like a normal Visa credit/debit card except the money comes out of your Paypal account instead of your bank account. If you like Paypal this is a great option and is accepted by most online vendors… even those that do not normally accept PayPal otherwise.

Where are you located and what are your hours?

We are located in Evergreen, CO about 20 minutes from west Denver. Our hours of operation are 8-4 mountain time M-F.

Do you ship internationally?

Yes, we do ship internationally via USPS. Import tax and fees may apply. The customer is responsible for those charges.

Do you physically make the products you sell?

All of our sewn products are made by us, right here in Colorado (with the exception of hats and t-shirts).

Do you have a lead time?

We sometimes have a short lead time on certain products. The length of the lead time will generally be listed at the top of the item description if there is one, if no lead time is listed then the order will normally ship out within one week or less. If you have some kind of deadline you can use the order notes section at checkout to let us know those details, and we will try our best to meet your deadline.

Can I stop by your shop and try out your hammocks?

If you’re in the area or live close by, you are welcome to come by and pick up an order that has already been placed. Our location in Evergreen is a manufacturing facility and we’re unable to accommodate walk-in customers looking to try out our gear.

Do you have any tips for new hangers?

Be sure to read any included instructions that come with your items and watch the appropriate setup videos on our website, both these will give you lots of tips and tricks and important info that will greatly shorten the learning curve and make your first few hangs much easier and more enjoyable.